Smart review routing & reputation management

Turn great experiences into 5-star reviews, and unhappy ones into private feedback.

Tapstar automatically routes happy customers to your Google review page, while unhappy customers are guided to share private feedback directly with your business.

Start Collecting Reviews See How It Works

Get More Positive Reviews

Build a stronger reputation with a better review experience.

From this

Review rating before Tapstar: 2.3 stars with mostly negative reviews

To this

Review rating after Tapstar: 4.9 stars with mostly positive reviews

How Tapstar works

↓ Test it out below ↓

Step 1Customer action

Customer rates their experience

Tap the stars below to see how Tapstar routes each response.

4–5 stars

Step 2A Public review

Great experiences go straight to Google

Customers who select 4–5 stars continue directly to your Google review page.

Google Review

Leave your review

1–3 stars

Step 2B Private feedback

Negative feedback stays private

Leave Private Feedback

Sent straight to the business dashboard

Step 1Customer action

Customer rates their experience

Tap the stars below to see how Tapstar routes each response.

tapstar.link/carlos

How was your experience at Carlo's Barbers?

Tap a star to continue

Step 2A Public review

Great experiences go straight to Google

Customers who select 4–5 stars continue directly to your Google review page.

Google Review

Leave your review

Step 2B Private feedback

Negative feedback stays private

Customers who had a poor experience can send feedback directly to the business instead.

tapstar.link/carlos

We're sorry your experience wasn't perfect.

Tell us what happened so we can make it right.

Leave Private Feedback

Private feedback

Sent directly to the business's Tapstar dashboard

Leave a public review instead

You stay in control of the customer experience

Filter your reviews, Track ratings, private feedback, and review activity from one Tapstar dashboard.

Filter out bad reviews privately
Private feedback delivered instantly
One dashboard for every business

Every rating, in one reputation dashboard.

Ratings, private feedback and review-link activity, tracked together.

app.tapstar.com/overview

Review page visits

1,284

Public review clicks

436

Average rating

4.6

Private feedback

Rating distribution

5★

4★

3★

2★

1★

Recent private feedback

2★

Waited 25 minutes past my appointment time.

2h ago

3★

Great cut, but the shop was quite busy.

Yesterday

1★

Booking system double-booked my slot.

2d ago

Review link performance

Front desk NFC card

612 visits · 233 clicks

Counter QR code

428 visits · 141 clicks

Receipt link

244 visits · 62 clicks

Build a better review journey.

Start collecting feedback, resolving unhappy experiences and building your online reputation with Tapstar.

Get Started